It’s the annual Consumer Rights Day on March 15th. The theme of Consumer Rights Protection Year in 2022 is to promote consumer equity together. "Promoting consumer equity together" has four meanings and four goals. The following small series will give you detailed answers to the relevant information of this year’s 315 theme:
Year theme meaning
"Promoting consumption equity together" has the following four meanings:
(1) Strictly implement the legal provisions to achieve more guaranteed consumption fairness;
(two) actively guide the "science and technology for the good" to achieve a deeper level of consumer equity;
(3) Strengthen the protection of special groups and realize a wider range of consumption equity;
(4) Practice green and low-carbon consumption to achieve more sustainable consumption equity.
Annual theme basis
(1) Promoting consumption equity together is an important means to achieve the goal of common prosperity, and the step towards common prosperity is more solid;
(2) Promoting consumption equity together is an important measure to practice the people-centered development thought and meet the demands of consumers for fair treatment;
(3) Promoting consumer equity together is an important starting point for implementing the rights granted to consumers by law, paying attention to the legitimate rights and interests of consumers and treating every consumer fairly.
Theme goal of 2008
(1) Consolidate social forces, promote social consensus, and build a solid social foundation for fair consumption.
(2) Strengthen theoretical research, promote system improvement, and consolidate the legal protection of consumer fairness.
(3) Highlight the problem orientation, adhere to the advocacy of rights protection, and increase the fair relief of consumption.
(four) to strengthen consumer education, strengthen publicity and guidance, and strengthen the supervision of consumer fairness.
In 2022, China Consumers Association and the National Consumers Association will focus on the following work.
(1) Actively carry out the publicity of the theme of the Year, coordinate the efforts of all parties, create a strong social atmosphere, lay a solid foundation for consumption equity, guide moderate, green and low-carbon consumption, and promote sustainable consumption.
(2) Strengthen the policy and legal analysis and agenda setting of hot issues of rights protection, strengthen the overall guidance of public interest litigation and class action litigation around cases such as personal information protection, false information disclosure and product quality and safety, and effectively participate in the revision of laws, regulations and standards such as the Anti-Monopoly Law, the Product Quality Law and the Implementation Regulations of the Consumer Protection Law.
(3) Carry out consumer supervision activities in the field of people’s livelihood around new energy vehicles, online games, off-campus training, elderly consumption, underage consumption, disabled consumption, rural consumption, personal information protection, prepaid consumption, public service consumption and other fields, carry out comments on unfair contract format terms, improve the monitoring, analysis, disposal and feedback mechanism of consumer public opinion normalization and the action guide to improve urban consumer satisfaction, so as to enhance the efficiency of consumer supervision.
(4) Strengthen the guidance and cooperation of consumer education, promote key industries to establish a self-discipline convention on fair treatment of consumers, implement the requirements of the Outline of Consumer Education, continue to promote the construction of online consumer education bases, jointly carry out the series of activities of "Xiaoyu talking about consumption", deepen the co-construction and sharing mechanism of "Consumers Association helps you choose", and continuously meet the diversified and personalized consumer information needs of consumers.
(5) Promote the comprehensive utilization of consumer complaint information, promote the construction of complaint channels into basic public services, strictly abide by the rules of collaborative handling of complaints and territorial responsibilities, improve the efficiency of resolving consumer disputes, increase the guidance of publicity of consumer complaint information, comprehensively use responsibilities to solve major and difficult cases (events), and jointly carry out complaint analysis of enterprises in key industries of people’s livelihood, protect the bottom line of safety, and jointly promote consumer fairness.
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